Return and refund

RETURNS FOR CHANGE OF SIZE

 

If you have decided to return a product to change for another size, as long as it is the same product, of equal or greater cost (you will have to pay the difference) you can not use it and you must keep it with caution while it remains in your possession. The Product that you return to us can not present damages and must be in the same state in which you purchased it. Keep in mind that you must return the product with the label intact bar code. The products must be returned new, unused and complete and in the same condition in which you received them.

 

To do this, you must send your product to Tugga designs s.l address Calle Soledat 6, local C, 08500 Vic, completing the return form for change of size within 14 days after receipt, along with the invoice included in the package as proof of the purchase made. The cost associated with the return of the product to Tugga and the cost of shipping the new product will be borne by you.

 

RIGHT OF WITHDRAWAL

 

You have the right to withdraw from the contract at any time within a period of 14 (FOURTEEN) calendar days, counting from the day you received the product (s), without needing to indicate any reason. In this case, you will receive a full refund of the price paid for the product in accordance with our Return Policy.

 

The cancellation period will expire 14 (FOURTEEN) calendar days after the date on which you or a third party (with your consent) has obtained the physical possession of the product (s).

 

To exercise your right to withdraw from the contract, you can use the model of withdrawal form available here, although such procedure is not mandatory. You can also inform us electronically through our Contact web page, filling in the web form (choose the issue RETURNS - I wish to withdraw from my contract). If you opt for this option, we will immediately send you an acknowledgment of receipt of your withdrawal in a durable medium (for example, an email).

 

To comply with the terms of withdrawal of the contract, it is enough that you send us your communication informing us about the exercise by you of the right of withdrawal prior to the expiration of the indicated period.

 

 

EFFECTS OF WITHDRAWAL

 

If you withdraw from this contract, we will reimburse you for all payments you have made, including initial shipping costs, but you will bear the costs

You will have a legal obligation to care for the product (s) in a reasonable manner while you are in your possession. If you breach this obligation, we will have rights to claim compensation. You will only be responsible for any decrease in the value of the product (s) resulting from handling other than that established to determine the nature, characteristics and operation of the product (s).

 

We will apply a discount on the amount of the reimbursement for the loss of value suffered by any product supplied, if this loss is due to unnecessary manipulation on your part.

 

We will make the refund without incurring undue delays, no later than:

 

• 14 (FOURTEEN) days from the date of receipt of the return of any product;

• 14 (FOURTEEN) days from the date on which you prove that you returned the product (s) (if it takes place at a previous date); or

• If the product (s) has not been supplied, 14 (FOURTEEN) days from the date you inform us of your decision to withdraw from the contract.

 

We will make the refund using the same form of payment used by you to carry out the initial transaction, unless you have expressly agreed otherwise. In any case, you will not incur expenses derived from said refund.

 

We may withhold reimbursement until we have received the product (s) or until you have provided us with proof of the return of the product (s), whichever occurs first.

 

You must return the product (s) or deliver it (s) to: Tugga designs s.l , without incurring undue delays and, in any case, no later than 14 (FOURTEEN) days following the date on which you communicated the withdrawal on your part of the contract. You will have met the deadline if you send the products prior to the expiration of the mentioned period of 14 (FOURTEEN) days.

 

RETURN OF DEFECTIVE PRODUCTS OR WITH TARE

 

If you are not satisfied with any of the purchases made and consider that the product purchased has a defective state due to a factory fault, you should contact us through our contact form (select the subject: PRODUCT RECEIVED - my article It is defective). Provide as much information as possible about the product and the order placed.

If you are a customer and you return a defective Product (you must make the return by postal mail to Calle Soledat 6, local C, 08500 Vic), we will examine it and inform you via email within a reasonable period of time about the refund that we will make in your favor. We will process the return as soon as possible and, in any case, within 30 days after having confirmed via email your right to be reimbursed. Products returned for being defective will be reimbursed in full, including shipping costs and the cost incurred by you to make the return.